Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe for orders?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-3 business days, while international shipping may take 5-7 business days depending on customs processing.
How can I return or exchange a piece?
You may return your purchase within 30 days of receipt, provided the item is in its original condition with all security tags intact. Please contact our concierge to initiate a complimentary return label.
Are your diamonds and gemstones ethically sourced?
Repossi is committed to ethical sourcing. All our diamonds are certified by the Responsible Jewellery Council (RJC) and comply with the Kimberley Process to ensure they are conflict-free.
Do you offer professional ring sizing services?
Yes, we provide professional sizing for most of our ring collections. We recommend visiting one of our boutiques for a precise measurement, or you can consult our online size guide for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express. We also support secure digital payments via PayPal, Apple Pay, and wire transfers for high-value transactions.
Does my jewelry come with a warranty?
Every Repossi creation is covered by a two-year international warranty against manufacturing defects. We also provide a certificate of authenticity with every purchase to guarantee the provenance of your piece.